Effective Date: September 21, 2026

Paulo Emanuel Lorenzo Cruz (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

Information We Collect

We may collect information that you voluntarily provide, including:

Name

Phone number

Email address

Information related to service inquiries

Appointment or scheduling information

Information submitted through forms, phone calls, or text messages

We may also collect basic technical information related to your interaction with our website, forms, and communication systems.

How We Use Your Information

We may use your information to:

Respond to inquiries

Follow up after missed calls

Provide customer support

Schedule or confirm appointments

Send service-related notifications

Respond to requests for information

Send promotional messages when you have specifically opted in to receive them

Improve our communication and customer-service processes

SMS and Text Messaging

If you provide your phone number and consent to receive text messages, we may send you informational messages related to your inquiry, missed calls, appointments, customer support, or requested services.

If you separately consent to receive marketing messages, we may also send promotional offers, discounts, service updates, or other marketing communications.

Message frequency may vary. Message and data rates may apply.

You may reply STOP at any time to opt out of text messages. You may reply HELP for assistance.

Consent to receive marketing messages is not required as a condition of purchasing any product or service.

SMS Consent and Mobile Information

Mobile information, including phone numbers and SMS consent information, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

SMS consent information is used only for purposes related to providing the communications that the user has authorized.

Sharing of Information

We do not sell personal information.

We may share information with service providers that assist us in operating our communication, scheduling, CRM, messaging, or technology systems, but only as necessary to provide those services.

These service providers may include telecommunications providers, CRM platforms, scheduling platforms, hosting providers, and related technology vendors.

We may also disclose information when required by law or when reasonably necessary to protect our rights, users, or services.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, or resolve disputes.

Your Choices

You may request that we update or delete personal information associated with you, subject to applicable legal and recordkeeping requirements.

You may opt out of text communications at any time by replying STOP.

Third-Party Services

Our services may rely on third-party platforms for communications, scheduling, CRM functions, messaging, and related services. Those providers may process information according to their own privacy policies and contractual obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or how your information is handled, contact:

Paulo Emanuel Lorenzo Cruz
Email: [YOUR EMAIL]
Phone: [YOUR PHONE NUMBER]